CUSTOMER CARE

PRIVACY & SAFETY

We care about our customers and their own stories, so we only collect the personal information you choose to provide. It is not required, you can always buy anonymously or as a guest. If you decide to register on our site, place an order or subscribe to our newsletter some of your personal information might be required. You may be asked to enter your name, email address, mailing address, phone number or credit card information.

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How do we use the information you provide us? ​

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We will use the information you provide us just to personalize your experience, improve our website, help you ordering or provide you with order status. 

The information you submit to us, whether public or private, will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.

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How do I protect myself from fraud?​

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Internet fraud is a daily coffee lately. We do care about our customers and their stories so we encourage you to be very cautious about submitting your financial information online. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank immediately. You can also contact our support team via email at support@atsweetmagnoliaco.com so we can provide you with more information about fraud prevention. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders. For the later we might contact you via phone or email. 

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Other Privacy Rights 

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Depending on where you live, we may also be able to: Correct any errors in your personal data; Contact you for confirmation related to your orders; Email you to provide you further assistance. For additional information or questions related to this matter please email us at support@atsweetmagnoliaco.com. 

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This online privacy policy applies to information collected through Sweet Magnolia Co. website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Customer Service policies.

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Important:

Sweet Magnolia reserves the rights to change these policies at anytime. We are here for you; do not hesitate to send us an email at support@sweetmagnolico.com if you have any questions about the information above.